Our Business is still open.

Food safety and legionella thermometers for essential service providers are our priority. Extra cleaning and staff distancing is in place. Homeworking is enabled where possible.

Breakages, Replacements and Repairs

Breakages, Replacements and Repairs

  • My thermometer is showing an incorrect temperature, what should I do?

    If your thermometer is showing a temperature that you know to be incorrect, the first thing that you should do is ensure that it is set to the correct thermocouple type, as having a thermometer set to a different thermocouple type to your probe can result in an incorrect reading. Loosely speaking, if you probe has a green lead or plug, it is a K type thermocouple, and if it has a brown lead or plug, it is a T type thermocouple. Ensure that your thermometer is set to the same thermocouple type. If you are sure that your thermometer is set to the correct thermocouple type, but it is still showing an incorrect temperature, the next best thing to do is to try to use it with another probe (if you have one). If you plug a different probe into the thermometer and the reading is now correct, the likelihood is that there is a fault with your probe, not your thermometer. However, if you have tried both of these steps and your thermometer is still showing an incorrect reading, you can phone or email us to set up a repair.

  • My thermometer won’t turn on, what should I do?

    If your thermometer won’t turn on, the first thing to do is to replace the batteries with fresh ones. If this makes no difference, you may need to phone or email us to set up a repair.

  • Will you replace my thermometer if it is broken?

    We will. Details of our Thermometer for Life guarantee can be found as a downloadable pdf on the majority of our products that are or contain a thermometer. The scheme offers a repair/replacement of your thermometer at a fixed price, for life.

  • What is the warranty on my thermometer?

    Most TME thermometers come with a standard 2 year warranty. The Thermometer for Life guarantee exists outside of the parameters of this warranty (applies to products listed with the Thermometer for Life symbol)

  • What is the warranty on my probe?

    TME probes do not come with a warranty, however, if there is a fault in our manufacturing process we will of course replace for free.

  • What is the Thermometer for Life guarantee?

    The Thermometer for Life guarantee promises that TME will repair/replace any TME thermometer that is accidentally damaged or malfunctions for no more than £35 (+VAT) for an MM2000 series thermometer, or £125 (+VAT) for an MM7000 series thermometer. As the name suggests, this guarantee is for life and exists outside of your normal warranty.

  • I regularly need to replace my thermometers and probes, can I set up a service contract to cover the cost?

    If you have purchased a large number of TME thermometers/probes, and are likely to have a high turnover of breakages, we offer a swap service which charges a set monthly rate in return for an unlimited number of swaps. We can offer this on a next day basis. If you are interested in the swap system, please phone or email TME for advice on how best to set it up.